Returns

Product returns and exchanges

All products in our online store have a 30-day exchange / return right (except for Underwear and Face Masks, there is no exchange / return right for hygienic reasons).

Product replacement is free if the customer wants to exchange for the same product in a different size or color, or if the product has a manufacturing defect. Otherwise (eg exchange for a completely different product) any price difference between the products, as well as new delivery costs will be charged.

Product to be exchanged / returned must be in the same condition as the original. The product packaging must also be marketable. The product package should be opened with general care.

Returns / exchanges are free for our shipments in Finland (packaging is the responsibility of the sender of the return). In other countries, the customer pays the cost of the return / exchanges.

For all product returns / exchanges, please contact FourFan's customer service by e-mail: info@fourfan.fi, and you will receive instructions for making the exchange / return.

On return, we will refund the price of the product you paid within 14 days of receiving the returned product. 

If the original order amount of the order has entitled to free delivery, but after the return the order amount is less than the amount entitling to free delivery, delivery costs will be added to the order according to the original delivery method of the order and delivery costs will be deducted from the refund.

NOTE! Failure to pick up the package is not a refund. We charge a fee of 15 euros for non-collected shipments.